Return & Refund Policy


Last updated: August 14, 2026

1. Return Window and Eligibility

You may request a return within 30 calendar days from the date of delivery. All returns must be initiated by contacting support@yiboshi-us.com prior to sending any item back. Returns shipped without prior written authorization or a valid RMA number may be refused or subject to processing delays.

2. Defective, Damaged, or Incorrect Items

If your item has a confirmed quality defect, arrived damaged in transit, is nonfunctional, incorrect, or missing components, YIBOSHI will cover the approved standard return shipping costs. After verification, we may provide a replacement, missing accessory, repair where applicable, or a refund in accordance with this Policy.

3. Change-of-Mind Returns

For non-defective returns initiated for personal reasons, the item must be:

  • Unused, unworn, and unaltered

  • In its original condition with all accessories, manuals, free gifts, and packaging intact

The customer is responsible for return shipping costs and bears any risk of loss or damage during return transit. Original shipping charges, if any, are non-refundable for this type of return.

4. Non-Returnable Items

The following items are not eligible for return:

  • Non-defective products that have been worn, used, altered, damaged, or returned incomplete

  • Activated digital services, premium app upgrades, downloadable content, or gift cards

  • Products marked as final sale, personalized items, or wholesale orders (unless defective or otherwise agreed in writing)

  • Returns submitted after the 30-day window, except where valid warranty rights apply

  • Items purchased from unauthorized resellers (please contact the original seller)

5. Return Authorization and Instructions

For approved returns, you will receive return instructions from our support team. Authorized returns from the United States are generally directed to our designated returns facility. The recipient name, RMA number, and exact shipping label instructions will be provided by customer support. Do not use any return address without prior authorization, and do not send returns to our business address or outbound fulfillment facility.

6. Return Shipping Responsibility

  • Approved defective, damaged, incorrect, or missing-item claims: YIBOSHI will provide a prepaid shipping label or reimburse reasonable standard return shipping costs as instructed.

  • Approved non-defective change-of-mind returns: The customer is responsible for purchasing and paying for tracked return shipping.

We strongly recommend using a trackable shipping service and retaining your receipt until the return is completed. Cash-on-delivery shipments, postage-due packages, or unauthorized returns may be refused.

7. Inspection and Refund Processing

Once the returned item is received, we will inspect it and notify you of the approval status or any issues identified. Approved refunds will be issued to the original payment method within 5 business days of approval. Please note that your bank, card issuer, or payment provider may require additional time to reflect the credit on your account.

8. Refund Amount

Approved refunds include the eligible product price and applicable taxes. YIBOSHI does not charge a restocking fee for returns. For non-defective returns, the refund amount may be reduced by the value of missing components or damage caused after delivery, to the extent permitted by law and as disclosed during the review process.

9. Exchanges and Warranty Replacements

We do not offer direct exchanges for change-of-mind returns. Approved defective products may be replaced under this Policy or our 12-Month Limited Warranty. If you wish to receive a different product, please complete the approved return process and place a new order separately.

10. Order Cancellations

If you wish to cancel an order, please contact us immediately. We will attempt to stop the order before fulfillment, but cancellation cannot be guaranteed once processing has begun. If the order has already shipped, please follow this Return & Refund Policy to initiate a return.

11. How to Initiate a Return

To start a return, please email support@yiboshi-us.com with the following information:

  • Your order number

  • Reason for return

  • Photos or video (for issues involving damage, defects, incorrect items, or missing components)

12. Contact Information

For any questions regarding this Return & Refund Policy:

Email: support@yiboshi-us.com